Terms & Conditions
Terms and Conditions of the License to Occupy
Standard Terms and Conditions of Temporary Holiday Accommodation
The Manager does not accept any responsibility or liability for acts or omissions of third parties, which may prevent or disrupt a booking. It may be possible that certain facilities or features may not be available on occasions due to circumstances beyond the Manager’s control for which the Manager accepts no liability.
We recommend all guests take up travel insurance as we do not offer refunds for circumstances beyond our control. This includes fires, floods, traffic incidents, road closures etc.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Note: Variances can be agreed on but only by arrangement with the manager in writing prior to the commencement of your stay.
The Booking
Guests get a license to occupy the premises (which may be revoked) and not a lease. This license is issued to the booking guest (supplies photo ID), who is expected to be staying.
The manager will make every effort to ensure the property is available as booked. However, the manager reserves the right to make alterations to bookings due to unforeseen circumstances.
A deposit of 50% is required to secure the booking. Payment of the rental deposit constitutes the guests’ acceptance of these Terms and Conditions. The booking is not secured until all payments are made.
Photo ID and mobile phone numbers must be emailed to holiday@jervisbayholidayrentals.com to complete the booking.
The balance of the rental amount must be received in full 30 days prior to occupancy. If the payment fails to go through the manager has the right to cancel the booking and attempt to re-let it the property.
The price charged is for domestic use only and not commercial. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs, etc. Use contrary to this may result in loss of your bond and/or additional payments and termination of your stay.
Number of Guests & Visitors
The standard number of adults is 10, to reach maximum capacity the remainder of guest scan only be children under the age of 16. An additional bond may be charged at the manager’s discretion. This is set by the short-term rental guidelines which we have adopted and used.
The number of guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. (10 adults & 6 children) except for Watts @ Callala Beach (12 adults 5 children)
Fees will apply for excess guests not agreed with the manager in advance.
Visitors are only allowed on the premises between 8 am & 9:30 pm. There is a limit of 5 visitors to the property, any visitors outside of these hours will be deemed extra guests and charged as such.
No visitors for under 25 or Schoolies bookings. The 2 strike policy applies here.
Under 25 & schoolies booking numbers are capped at the number of permissible adults. (2 per bedroom for a maximum of 10 adults)
There is a maximum of 4 car parking spots available for the house.
The maximum load of any deck or part of the house is limited to the capacity of guests for each house. If this is exceeded then there is a risk of structural collapse.
Bond
Payable at the same time as the balance amount. The bond will typically be refunded within 5-7 days, in full, a subject total of the terms and conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage, or excess cleaning requirements, extra guests beyond those declared.
The standard bond (up to 12 guests) is $500.00
More than 12 guests is $1000.00
Groups under 25 years old will require a $1000.00 bond
School leavers require a $2000.00 bond
Cancellation’s Refunds and Date Changes
We recommend all guests obtain travel insurance for their trip to cover the potential financial loss if they have to cancel the booking or cannot make it for any reason. If guests fail to do so then they are deemed to be self-insuring.
If cancellation is caused by the manager for any reason, a full refund of all money paid out to the host will be refunded.
If cancellation is caused by the guest. Holidaymakers who cancel at least 60 days before check-in will get back a full refund of the amount that they've paid. Less than 60 days of cancellation will get 50% of the total amount.
No tariff refunds will be made if the arrival date is within 14 days of the notice to cancel. At the manager's discretion, we will still attempt to re-let the stay and we will refund any tariff in excess of the original booking amount less fees and costs incurred.
If a refund is made due to the property being re-let then a 10% cancellation fee will apply on top of any fees and charges that we have incurred. This will only be paid out once we have received the tariff in full from the rebooked stay.
We can only attempt to re-let a booking if the guest has canceled it in writing and through the booking platform as well.
At the manager’s discretion, the dates may be changed by the guest and must be agreed to in writing. This convenience will be extended once only. If the dates are moved then the original booking will be continued and the rebooked dates will be treated as a direct booking.
If a frustrated contract is enacted, such as but not limited to-complete travel bans, tourist leave orders. Then a refund of money paid out to the manager will be refunded or the dates will be moved.
Damage & Breakages
It is highly recommended that the guest conducts an inspection of the property upon arrival and reports any concerns with photos via email within 2 hours of checking in.
Damage, Breakages, Theft, and Loss are the guests’ responsibility during their stay, we recommend that you keep all doors and windows locked when you are not there.
Damage & breakages found in the post-stay inspection and not reported to the manager will be assumed to be done by the last group of guests who did not report anything and charges may apply.
Keys & Access Details
This will not be supplied until all payments, including the bond, contact details, and a copy of the photo ID have been received.
If you lose the keys charges will apply to get a new set cut, or at the manager's discretion get the barrels changed.
Arrival
Check-in time is 3 pm unless otherwise agreed in writing. Please do a quick inspection of the house when you arrive.
If you have taken up the linen hire package arrival time is 4 pm.
Occasionally our cleaning crew might still be working when you arrive, this is very rare but you might not have access to all of the house in this as our cleaning protocols are by a process not the outcome, or timeline is driven to ensure the highest standards.
Departure
The property should be left in a similar state to its condition on arrival, including replacing any furniture to the original location to avoid charges.
It is acceptable to leave dishes (from breakfast) in the dishwasher on the morning of your stay, please ensure the rest of the kitchen items have been cleaned and returned to their place.
Checkout time is 10:00 am by the latest unless otherwise agreed, to allow time to prepare the property for next guests.
Late checkouts are only approved in writing at the discretion of the manager.
Charges will apply if the cleaners have to come back due to guests overstaying checkout times.
Disturbances
THIS IS NOT A PARTY HOUSE, Loud parties and functions are strictly prohibited. Quiet-controlled family gatherings for birthdays/anniversaries are permitted. If you disturb our neighbors it will result in the loss of your bond and/or additional payments and may result in termination of your license to occupy.
The Protection of the Environment Operations (Noise Control) Regulation 2017 covers neighbourhood noise laws. There are time restrictions on when noise from residential premises should not be heard inside a neighbor's residence. An offense occurs if the noise continues after a warning.
We operate a 2 strike policy, you will be warned once by phone or in person. Guests will then be asked to leave if the problem is ongoing or reoccurs with loss of bond. Please note the warnings are once only for the entire trip, not per night.
We expect any outdoor activities and gatherings to be taken indoors by 9.30 pm.
Any costs to serve warnings and terminate your stay will be billed and you agree to pay them when you accept these terms and conditions.
Please respect our neighbors. Disturbance, at any time, including, but not limited to excessive noise, arguments, yelling, swearing, hitting/kicking of balls against fences, barking dogs is not acceptable and is prohibited.
Cleaning
It is a requirement that you leave the house and yard as you found it.
The cleaning fee covers sweeping/vacuuming of floors, cleaning kitchen & bathrooms and changing doona covers. Any excessive cleaning will be billed additionally.
BBQ is there for your convenience, please clean it after use, a $45.00 cleaning fee will be incurred if cleaning is required.
Excess rubbish and recycling should be stacked neatly near the bins. Additional costs will be calculated on how much time it takes to take it to the local tip and the tipping fee (10min away) if it can not be redistributed to bins in other houses. Bin space is allocated to you on the info brochure.
No Smoking Indoors
If you choose to smoke outdoors please dispose of the butts responsibly in the bin as there will be a call-out charge of $45.00 to get our garden crew to attend to their disposal.
Excess Rubbish & Recycling
Will be billed at the cost to take to the local tip, every 7-day stay gets 2 240L red bins & 1240L recycling bin, with the allocation being scaled down for shorter stays.
Guest Loss
Our staff and contractors have a right to enter the property at any time during your stay to perform maintenance or repairs.The Manager takes no responsibility for the guest's personal property.
Pets
To be specified in the booking and accepted in writing with the manager. It is expected that they are kept off all furniture and beds, and out of the pool (where applicable). Animal waste is to be removed or a fee of $45 will be charged if faeces are found within the perimeter. The booked guest is financially responsible for damages caused by any pet bought on the property.
Linen
Sheets, pillowcases, and towels are to be supplied by the guests unless otherwise arranged (there is a linen hire option). All linen supplied is washed at the end of your stay, additional charges apply for excessive dirt and stains (wine, chocolate, mud, make up, etc) and damage or
missing items.
Wifi
WiFi is available for guest use but be advised reception is limited and unreliable. If you are requiring a stable connection please reconsider this property.
BBQ
Please check the gas for the BBQ prior to use, we do endeavor to supply gas and a spare bottle, but from time to time there may not be any gas. In the unlikely circumstance that there is no gas, can you please refill a bottle or swap it for a similar size, take a photo of the receipt and email the photo and your account details to holiday@jervisbayholidayrentals.com and we will reimburse you.
Pool
In the event of any pollution to the integrity of the pool, please contact the Manager or house supervisor ASAP. Any fees associated in re sanitising the area will be billed or deducted from the bond.
Enjoy your stay!
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